Your License & Support Hub

The need for software expert advice most often arises continuously throughout the year and is not necessarily related to a specific software project, but is instead due to a need for knowledge from different areas of the business, on different software publishers and can be triggered by events such as:

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• Audits including internal audits

• Renewal of existing agreements

• Procurement of new software or cloud solutions

• Integration of external applications & systems

• Planning or executing of new IT projects

• Change of business requirements

• Merger, demerger and acquisition situations

• Change of licensing rules and pricing by publishers

 

Gain access to software licensing and cloud experts when you need it.

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With Swaacs Software Experts On-Demand our team of experts will be ready to support you across software publishers with all types of challenges & questions related to on-prem & cloud licensing, metrics, definitions, pricing, general terms and conditions, contract issues, compliance rules, EULA interpretation, use case scenarios and much more.

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All interactions with Swaacs Software Experts On-Demand is based on single point of contact to ensure communication is efficient, seamless and personal.

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Tickets can be raised via our website or email.

We have clear defined SLAs to ensure insight into resolution times.

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Our Swaacs On-Demand packages are based on a predefined annual time consumption well adapted to small, medium and large needs for knowledge across software publishers.

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All packages include:

• Access to all our licensing and cloud experts across software publishers

• No limitations on number of tickets

• Access for an unlimited number of users within your organization

• Single point of contact

• Monthly reporting providing a full overview of:

  • Number of tickets created​

  • Resolution time

  • User satisfaction

  • Remaining time left on your selected package

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